DNYX strives to ensure complete satisfaction with our services. If you believe you are eligible for a refund, please review the conditions outlined below.

Refunds may be considered for services that have not met the agreed-upon deliverables or if work has not commenced. Certain non-refundable fees may apply as detailed in your project proposal.

To request a refund, the Client must submit a written request outlining the reasons for dissatisfaction. DNYX will review the request and respond within a specified timeframe.

Once approved, the refund will be processed according to the payment method used during the transaction, with any non-refundable charges deducted.

Approved refunds will be processed within 15 business days from the date of approval. Please note that processing times may vary depending on your payment method.

Any terms agreed upon in the final proposal or via email will take precedence along with the conditions mentioned on this page.

DNYX reserves the right to modify the refund policy as needed. Please refer to the latest version on our website.